Frequently Asked Questions
A. You will need to bring a valid photo id, all insurance cards and your prescription.
A. Most orthotic appointments are scheduled for 30 minutes. Prosthetic consultations are scheduled for one hour.
A. In order for Tillges to bill your health insurance or work comp for products, we must have a prescription. You will need to obtain this from your physician.
A. There is no charge for a visit at Tillges. With the proper information, including a prescription, Tillges will bill your insurance for your product on the delivery date. For more information regarding our billing policy, please read the full details in our Patient Bill of Rights.
A. All visit services are part of the cost of the product and are not billed separately. There are some products (which vary by insurance) that are excluded from coverage, even if it has been prescribed by your physician. Tillges will make every effort to contact your insurance to verify coverage and let you know during the checkout portion of your appointment what you, as a patient will be responsible for. You may also contact your insurance company and find out your plan coverage for specific products – that is often based on your diagnosis.
A. Custom foot inserts and braces are generally ready one week after the evaluation appointment. Custom prosthetic devices require several appointments over a period of a few weeks for fittings and gait training. If you are receiving an in-stock, off-the-shelf product at your appointment, you usually leave with the product the same day.
A. Most custom orthotic products require two appointments, scheduled about one week apart. Adjustment appointments can be made as needed after delivery. Prosthetic appointments will be directed by your prosthetist, but plan for several appointments over a period of weeks.
A. The price of each device takes into account the services provided by the Certified Prosthetist or Orthotist to evaluate and fit the products, the materials, the technician time to fabricate the product and the visits that may be incurred during a warranty period for any adjustments needed. For more details, read “What goes into the cost of my orthotic/prosthetic?” in our Patient Bill of Rights.
A. At the end of your appointment, the cost of your product will be discussed with you. Patients are responsible for the portion of payment that is affected by the deductible that applies, coinsurance and maximum out-of-pocket expense of your insurance. We take payment of that portion at delivery of your product. We do offer individual payment plans for larger expenses, which includes half down at delivery.
A. Co-pays do not apply to orthotic and prosthetic service visits. We bill only for product, which applies to your individual plan year insurance deductibles, coinsurance percentage and out-of-pocket maximums.
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Call us at 651-772-2665 to learn more or to schedule your complimentary consultation.
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