Frequently Asked Questions
Q. What information and/or paperwork do I need to bring with me to my first appointment?
A. You will need to bring a valid photo id, all insurance cards and your prescription.
Q. How long is the initial consultation?
A. Most orthotic appointments are scheduled for 30 minutes. Prosthetic consultations are scheduled for one hour.
Q. Do I need a prescription before I can be fit for a prosthetic or orthotic device?
A. In order for Tillges to bill your health insurance or work comp for products, we must have a prescription. You will need to obtain this from your physician.
Q. Does Tillges bill my insurance/Medicare directly after a visit?
A. There is no charge for a visit at Tillges. With the proper information, including a prescription, Tillges will bill your insurance for your product on the delivery date. For more information regarding our billing policy, please read the full details in our Patient Bill of Rights.
Q. What Tillges services and products are covered by my insurance/Medicare?
A. All visit services are part of the cost of the product and are not billed separately. There are some products (which vary by insurance) that are excluded from coverage, even if it has been prescribed by your physician. Tillges will make every effort to contact your insurance to verify coverage and let you know during the checkout portion of your appointment what you, as a patient will be responsible for. You may also contact your insurance company and find out your plan coverage for specific products – that is often based on your diagnosis.
Q. When will my device be ready after my appointment?
A. Custom foot inserts and braces are generally ready one week after the evaluation appointment. Custom prosthetic devices require several appointments over a period of a few weeks for fittings and gait training. If you are receiving an in-stock, off-the-shelf product at your appointment, you usually leave with the product the same day.
Q. How frequently will I need to schedule an appointment?
A. Most custom orthotic products require two appointments, scheduled about one week apart. Adjustment appointments can be made as needed after delivery. Prosthetic appointments will be directed by your prosthetist, but plan for several appointments over a period of weeks.
Q. Why are prosthetic and orthotic devices a costly investment?
A. The price of each device takes into account the services provided by the Certified Prosthetist or Orthotist to evaluate and fit the products, the materials, the technician time to fabricate the product and the visits that may be incurred during a warranty period for any adjustments needed. For more details, read “What goes into the cost of my orthotic/prosthetic?” in our Patient Bill of Rights.
Q. Does Tillges have a return policy?
A. Please read the “Warranty” section of the Patient Bill of Rights.
Q. Will I owe any money at my appointment?
A. At the end of your appointment, the cost of your product will be discussed with you. Patients are responsible for the portion of payment that is affected by the deductible that applies, coinsurance and maximum out-of-pocket expense of your insurance. We take payment of that portion at delivery of your product. We do offer individual payment plans for larger expenses, which includes half down at delivery.
Q. I have a health insurance plan with a co-pay. Does this apply?
A. Co-pays do not apply to orthotic and prosthetic service visits. We bill only for product, which applies to your individual plan year insurance deductibles, coinsurance percentage and out-of-pocket maximums.
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